Refund policy

Missing or delayed shipment

Sometimes things happen beyond anyone’s control. If your order does not arrive as expected, please contact us so we can determine the best way to get you what you need as quickly as possible.

Inspecting your order on arrival

Please inspect your order upon receipt and contact us right away if an item is damaged or you received the wrong item so we can correct it as quickly as possible.

Refunds within 60 days – Worry-Free Guarantee

We allow hassle-free refunds within 60 days from when you receive the product. This gives you time to properly evaluate the results. Some products can take time to work and for you to see the difference. We recommend trying it for at least 30 days before deciding whether to return the product.

This also gives you time to contact us if you have questions or need some help — whether that’s getting the pet to accept the product, figuring out proper dosing, or discussing how it works and what to expect.

If you are not satisfied with the product for any reason within those 60 days, you can return it for a full refund — even if the product is partially used.

Return procedure

To initiate a return, please use our contact page and include your order number, the item(s), and the reason for return. We’ll reply with instructions on how to send the item back.

Note: We do not cover the cost of return shipping.

Getting your refund

We will notify you once we’ve received your return and processed the refund to your original payment method. We’ll move quickly on our side, but please keep in mind it may take your financial institution several business days to post the refund.