Privacy policy
Overview
This website is operated by Medvant, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Medvant is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing and shipping address, phone number, and email address
- Financial information, including payment card details and transaction information
- Account information, such as usernames, passwords, preferences, and settings
- Transaction information, including products viewed, added to cart, purchased, returned, or exchanged
- Communications, including information you provide when contacting us for support
- Device information, such as IP address, browser type, and network information
- Usage information, including how you interact with and navigate the Services
Sources of personal information
We may collect personal information from the following sources:
- Directly from you, when you create an account, place an order, complete a form, or communicate with us
- Automatically, through your use of the Services, including via cookies and similar technologies
- From service providers, who assist us with payment processing, analytics, fulfillment, and customer support
- From partners or third parties, where permitted by law
How we use your personal information
We may use your personal information for the following purposes:
Provide, tailor, and improve the Services
To process transactions, fulfill orders, manage accounts, arrange shipping, handle returns, provide customer support, and personalize your experience.
Marketing and advertising
To send promotional communications and display relevant advertisements, where permitted by law. You may opt out of marketing emails at any time.
Security and fraud prevention
To protect accounts, detect and prevent fraudulent or malicious activity, and maintain the security of the Services.
Communicating with you
To respond to inquiries, provide service updates, and maintain our business relationship.
Legal and compliance purposes
To comply with applicable laws, regulations, and legal processes, and to enforce our terms and policies.
How we disclose personal information
We may disclose personal information in the following circumstances:
- With Shopify, vendors, and service providers who support our operations
- With business and marketing partners, where permitted, for advertising and analytics purposes
- When you direct or consent to such disclosure
- With affiliates or within our corporate group
- In connection with business transactions or legal obligations
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred to Shopify and its service providers, including those located outside your country of residence.
To learn more about Shopify’s privacy practices and your rights, please visit: privacy.shopify.com
Third-party websites and links
The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their policies before providing personal information.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and retention
While we take reasonable measures to protect personal information, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your rights and choices
Depending on your location, you may have rights regarding your personal information, including:
- The right to access or request a copy of your information
- The right to request correction or deletion
- The right to data portability
- The right to manage communication preferences
Requests may be submitted through the Services or by contacting us through our Contact page. We may need to verify your identity before processing requests.
Complaints
If you have concerns about how we handle personal information, you may contact us through our Contact page. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.
International transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Contact
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us through our Contact page.